My Outsourcing Limited - Banani

My Outsourcing Limited - Banani

Course Fee: ৳ Free (+No% VAT)

Professional Customer Service (PCS) Training    

Course Start Date: 13-10-2019
Admission Fee: Free
VAT Fee: No
Total Cost: Free
Course Start Date: 13-10-2019
Course Duration: 2.5 Month
Class Schedule: Morning/ Days/ Evening Shifts
No. of Classes / Sessions: 5 Days In a week
Admission Fee: Free Taka
Total Hour: 200 Hours
Available Seat: Limited
Location / Area: Banani, Dhaka
Who Can Join
  • Any fresh graduate (or 4 years diploma) who intends to make a well-paying career in customer service. Graduate degree holders (or 4 years diploma) wanting to make a career in marketing and customer care.
Additional
  • The trainee will receive training contents and daily snacks free of cost and taka 100 per day as conveyance allowance.
  • Certificate / Materials
    • This program is under SEIP- BACCO:
    • BACCO developed a CBT (competency-based training) certification program where you can develop your skills relating to the BPO Industry.
    • The Competency standards of all courses accredited by Bangladesh Technical Education Board (BTEB) under the National Quality Assurance Framework (NQAF). Industry experts, academicians and the national and international experts of Industry Skills Council (ISC) also engaged to review and revised the standards.
    • The Course Accreditation Document is the nationally recognized specification for the Course.
    • BACCO also developed Competency-Based Learning Materials (CBLMs) which include appropriate sequencing of contents, contact hours of each content, OHS, life skills/soft skills/Interpersonal skills in addition to the core contents of each course.
    • BACCO certified graduates manage to hit the ground running in their jobs thanks to the most structured and rigorous training & education they attain before their certification.

    Others Benefits & Facilities:

    • Apply effective communication skills.
    • Use effective contact center management techniques.
    • Interpret customer relationship management (CRM).
    • Comply with service quality requirements.
    • Jobs graduates are holding :
    • Call Center Agent & Tele Sales Representative.
    • Customer Service Executives of Commercial Banks, Mobile Operators, Government Services & NGOs, etc.
    • Customer Information Executives in Embassies, Airport Lounges, hotels, hospitals, etc.

    Course Content

    • PCS program is designed for fresh, young talents desirous of starting a career as customer service associates in BPO organizations and contact centers or in-house customer care operations of other non-BPO organizations
    • PCS program is designed for fresh, young talents desirous of starting a career as customer service associates in BPO organizations and contact centers or in-house customer care operations of other non-BPO organizations
    Who Can Join
    • Any fresh graduate (or 4 years diploma) who intends to make a well-paying career in customer service. Graduate degree holders (or 4 years diploma) wanting to make a career in marketing and customer care.
    Certificate / Materials
    • This program is under SEIP- BACCO:
    • BACCO developed a CBT (competency-based training) certification program where you can develop your skills relating to the BPO Industry.
    • The Competency standards of all courses accredited by Bangladesh Technical Education Board (BTEB) under the National Quality Assurance Framework (NQAF). Industry experts, academicians and the national and international experts of Industry Skills Council (ISC) also engaged to review and revised the standards.
    • The Course Accreditation Document is the nationally recognized specification for the Course.
    • BACCO also developed Competency-Based Learning Materials (CBLMs) which include appropriate sequencing of contents, contact hours of each content, OHS, life skills/soft skills/Interpersonal skills in addition to the core contents of each course.
    • BACCO certified graduates manage to hit the ground running in their jobs thanks to the most structured and rigorous training & education they attain before their certification.

    Others Benefits & Facilities:

    • Apply effective communication skills.
    • Use effective contact center management techniques.
    • Interpret customer relationship management (CRM).
    • Comply with service quality requirements.
    • Jobs graduates are holding :
    • Call Center Agent & Tele Sales Representative.
    • Customer Service Executives of Commercial Banks, Mobile Operators, Government Services & NGOs, etc.
    • Customer Information Executives in Embassies, Airport Lounges, hotels, hospitals, etc.
    • Institute Type
    • Private
    • Authorization
    • BTEB Approved
    • Total Course
    • 7
    • Established Year
    • 2012
    • Corporate Client
    • 25
    • Department
    • 3
    • House 37, Flat A 4 , Road 27 , Block - A Banani , Dhaka 1213 , Bangla
    • 01763097390
    • info@myolbd.com
    Why This Course?
    • Want to sound more confident? Want to sound more powerful? this course will help you identify how you sound and to help you business even In situations where you may not be confident like public speaking, presenting ideas to your client,and of course interaction with the customer etc. This course is for everyone - from front line to executive. It's designed to help you think and act positive and to change the way people around you see you.